Privacy policy

1. Who we are

Meridian Medical Access is a medical travel facilitator: we help international patients arrange treatment at partner hospitals in India. We are not a hospital or a medical provider, and nothing we say — on this site, in the chat or on WhatsApp — is medical advice.

2. What we collect

The information you choose to give us: your name, country, the area of care you need, your email address or phone number, anything you write in our forms, our chat or on WhatsApp, and any documents you upload (reports, scans, prescriptions).

We also keep a record of your consent (the date and the version of this policy you agreed to), the language you were reading, and the channel that brought you to us — for example "instagram" or "google" — with the page of this site you first arrived on. That label and that page say where the visit came from; they say nothing about you.

3. Your health information and your consent

The care you need, what you tell us about your condition and the documents you send are health information. We process it only with your explicit consent, which we ask for separately — on our forms and before your first chat message — and record with its date and policy version.

You can withdraw your consent at any time by emailing us or telling your coordinator on WhatsApp. Withdrawal does not affect what was done before it, but without it we can no longer review your case.

4. How we use it

Only to handle your enquiry: to contact you on WhatsApp or by email as you asked, to prepare a treatment opinion and cost estimate with partner hospitals, and — if you decide to go ahead — to arrange your admission, visa invitation letter and travel. We do not sell your information or use it for advertising.

5. The chat assistant (AI)

The chat on our home page is an AI assistant, not a person. It takes your first details and passes your case to a human coordinator, who reads the conversation and takes over.

To write the assistant's replies, the text of your conversation is sent to DeepSeek, an AI model provider that processes it on servers in China. If that service is unavailable, a model running on hardware we control may be used instead. Please share only what you need to describe your situation — or, if you prefer not to use the assistant, message us on WhatsApp or by email instead.

6. Who we share it with

Your medical information is shared only with the partner hospital(s) reviewing your case, and only as needed to prepare your opinion and treatment plan.

We also use service providers to run our systems, and give each only what it needs to provide its service: Vercel (website hosting), Railway (application servers and database), Cloudflare (storage of uploaded documents), Resend (email delivery), Sentry (error monitoring), DeepSeek (chat replies, see section 5) and WhatsApp (Meta), when you message us there.

7. International transfers

Your information is processed outside your own country: in India (our coordinators and partner hospitals), in the United States and other countries where our hosting and email providers operate, and in China (the chat's AI provider). By giving the consents on our forms and in the chat, you agree to these transfers.

8. How long we keep it

Documents you upload are deleted automatically 180 days after they are uploaded.

Enquiry records and chat conversations are kept for as long as needed to handle your enquiry and any treatment we help arrange, and to meet our legal obligations — unless you ask us to delete them sooner.

9. Cookies and browser storage

meridian_geo (cookie, 30 days): your country, as detected from your IP address by our hosting provider — used only to offer this site in your language. It never redirects you and is not used for advertising.

meridian_lang_choice (cookie and local storage, 1 year): the language you chose, so we stop asking.

meridian_attribution (local storage, 30 days): the channel that brought you here (such as "instagram") and the page you arrived on, recorded with your enquiry as described in section 2.

Chat session (session storage, cleared when you close the tab): your chat reference and that you gave consent, so a page reload continues the same conversation.

Email form (session storage, cleared when you close the tab): your name, email and case reference, passed from the form to its thank-you page.

Visit counts use Vercel Web Analytics, which sets no cookies, does not follow you to other websites, and does not record anything you type — including whatever you write in the chat. These counts are never linked to your enquiry or to your medical information.

10. Your rights and choices

You can ask what information we hold about you, and ask us to correct it, delete it or stop using it; you can withdraw your consent (section 3); and you can stop hearing from us at any time — reply STOP on WhatsApp or use the unsubscribe option in our emails. You can also complain to the data-protection authority in your country.

11. Contact

For any privacy question or request — including to see, correct or delete your information, or to withdraw your consent — email us at info@meridianmedicalaccess.com.